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Standard Shipping Policy

Continental United States (48 States)

  • FREE SHIPPING on orders over $99
  • Flat Rate $9.99 for orders under $99
  • Estimated delivery: 7-15 business days

Remote Areas Shipping

Applicable to: Hawaii, Puerto Rico, Alaska, Virgin Islands

  • FREE SHIPPING on orders over $120
  • Flat Rate $20.99 for orders under $120
  • Estimated delivery: 10-20 business days

Shipping Details

Processing Time

  • All orders are processed within 3-5 business days
  • Orders placed on weekends or holidays will be processed the next business day

Shipping Carriers

  • We partner with USPS, UPS, and FedEx for reliable delivery
  • Tracking information will be provided via email once your order ships

Important Notes

  • Shipping costs are calculated at checkout
  • Delivery times may vary during peak seasons or due to weather conditions
  • P.O. Box delivery available for most items
  • Signature may be required for high-value orders

Contact Us

If you have any questions about shipping, please contact our customer service team at support@chillychic.com

Note: All product prices listed on the Services are exclusive of shipping charges, but includes local sales and use tax and other taxes or fees (where applicable)that you will not be charged at checkout.
Prices may change at any time, but (other than as set out above) changes shall not affect the orders for which we have sent an order confirmation email. All amounts are in U.S. dollars unless otherwise noted on the Site.

Country Shipping Method Shipping Time Costs
Continental United States (not include Hawaii, Puerto Rico, Alaska, or Virgin Islands) Standard Shipping 7-15 Business Days $9.99 - order<$99
Free - order ≧ $99
Remote Areas Shipping(Hawaii 、Puerto Rico、Alaska、Virgin Islands)
 Standard Shipping 10-20 Business Days $20.99 - order<$120
Free - order ≧ $120
UK/CA/AUS Standard Shipping 10-20 Business Days $9.99 - order<$99
Free - order ≧ $99

Logistics Delays
Thank you for choosing to shop with us. We understand the importance of timely delivery and aim to provide you with the best service possible. However, there may be instances where uncontrollable factors lead to delays in the logistics process.

In the event of a logistical delay, we ask for your understanding and patience. Rest assured that we will keep you informed of any updates regarding your shipment.

Please Note:
- If your order has already been shipped and is in transit, we kindly request that you "do not refuse the package". Refusing a package in transit may result in the parcel being lost or destroyed, which could complicate the resolution process.
- Once you receive your package, should you wish to initiate a return for a refund, please adhere to our return policy guidelines. We are committed to assisting you through the return and refund procedure after the package has been received.

Your cooperation is greatly appreciated, and we value your ongoing support.