Exchanges

🔁 Exchange Eligibility

If you would like to exchange your item for a different size or style, please contact us within 30 days of receiving your order.

1. We offer free exchanges, but customers are responsible for the shipping cost.
2. Items must be unused, unworn, and in perfect condition to qualify for an exchange.

Exceptions:
If your item is defective due to a manufacturing issue, damaged during shipping, or if you received the wrong product, we will gladly accept the exchange regardless of the item’s condition.

Please note that all exchange items must pass inspection before the exchange can be processed. We appreciate your understanding and cooperation.

🛠️ How to Request an Exchange

1. Contact Us:
   Email our customer service team at support@chillychic.com.

2. Provide Exchange Details:
   Include your order number, the item(s) you would like to exchange, the reason for exchange, and the new size or style you want.

3. Receive Return Address:
   Our team will provide you with the correct return address based on your location.

   Please note: The company’s headquarters address is not the return address. Always use the address provided by our customer service team.

4. Print & Attach Label:
   Print the return shipping label we provide and attach it securely to the outside of your return package.

5. Ship the Package:
   You may schedule a pickup with your local postal service or drop the package off at the nearest post office.

6. Send Tracking Number:
   Please email your tracking number to our support team. Once the package is received and inspected, we will ship the replacement within 3 business days and notify you via email with a new tracking number.

💬 Need Help?

We’re committed to providing you with the best customer service experience and will assist you throughout the entire exchange process.
If you have any questions or need further assistance, please contact our team at:
📧 support@chillychic.com