Effective Date: October 25, 2025

Introduction and Overview

This Privacy Policy (“Policy”) describes how Chillychic, a brand owned by Qike Technology Co., Ltd. (“Company”, “we”, “our”, or “us”), collects, uses, stores, shares, and protects personal information when you visit or make a purchase from our website, or use any other services provided by us (collectively, the “Services”).

This Policy also explains your rights regarding your personal data and how you can contact us if you have questions or concerns about our data practices.
Please read this Policy carefully before accessing or using our Services.
If you do not agree with this Policy or our Terms and Conditions, please do not use our Services.

We may update this Policy periodically to reflect changes in our data practices. When updates are made, the “Effective Date” at the top of this Policy will be revised. If changes materially affect your privacy rights, we will provide reasonable notice on our website or by direct communication.

1. Information We Collect

When you purchase from our store, we collect the personal information you provide, such as:

• Name
• Email address
• Billing and shipping address
• Phone number
• Payment information

When you browse our website, we may automatically collect information such as your:

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Referring and exit pages
• Time spent on pages and other browsing behavior

With your permission, we may send you marketing emails about our store, new arrivals, promotional offers, and other updates.

2. How We Use Your Information

We use your personal data to:

• Process transactions and fulfill orders
• Provide customer support and respond to inquiries
• Manage delivery, returns, and refunds
• Improve website functionality and user experience
• Send service updates and promotional communications (only with your consent)
• Detect and prevent fraud or unauthorized activities
• Comply with legal obligations

3. Consent

How do we get your consent?

When you provide personal information to complete a transaction, verify your payment, or arrange a return, you are granting us permission to use that information for those specific purposes.
If we request your information for any secondary purpose (such as marketing), we will ask for your consent.

How can you withdraw consent?

You may withdraw your consent at any time by contacting us at:
📧 support@chillychic.com

Upon receiving your request, we will stop collecting, using, or disclosing your information, except where required by law or contract.

4. Data Hosting and Payment

Our store is hosted on Shoplaza, which provides our online e-commerce platform.
Your data is securely stored within Shoplaza’s data infrastructure behind firewalls.

Payment Information

If you use a direct payment gateway, your payment information is encrypted and processed according to Payment Card Industry Data Security Standard (PCI-DSS) requirements.
Credit card data is retained only as long as necessary to complete your transaction, then securely deleted.

All payment gateways we use comply with PCI-DSS guidelines to ensure secure handling of payment information.

For further details, please review Shoplaza’s Terms of Service and Privacy Policy.

5. Third-Party Services

Some third-party providers (such as payment processors, logistics partners, and analytics tools) may collect, process, or store your personal information as part of their services to us.
Each third-party provider follows its own privacy policy. We recommend reviewing their policies to understand how they manage your information.

These third parties may operate in jurisdictions different from yours. Depending on their location, your information may be subject to different data protection laws (e.g., U.S. Patriot Act).

Once you leave our website or are redirected to a third-party site or application, this Privacy Policy and our Terms no longer apply.

Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those third-party sites and encourage you to read their privacy statements.

Google Analytics

We use Google Analytics to understand visitor behavior and website performance. Google Analytics collects information such as your IP address, browser type, and pages visited to help us improve site functionality.

For more information, you can review Google’s Privacy Policy.

6. Data Security

We take appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

When you provide payment information, it is encrypted using SSL (Secure Socket Layer) and AES-256 encryption.
While no system can guarantee absolute security, we comply with PCI-DSS standards and follow industry best practices.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences and shopping activities.
Below are examples of cookies we may use:

You can choose to disable cookies through your browser settings or visit the NAI Opt-Out or DAA Opt-Out pages for ad tracking preferences.

8. Age of Consent

By using this website, you represent that you are at least the age of majority in your jurisdiction, or you have provided consent for minors under your care to use our Services.

9. Changes to This Privacy Policy

We reserve the right to modify this Policy at any time. Updates will take effect once published on our website.
If material changes are made, we will notify you prominently on our site so you can understand how your data collection and use may be affected.

If Chillychic is acquired or merged with another company, your information may be transferred to the new owner to continue service provision.

10. Your Rights and Contact Information

Depending on your location, you may have rights under data protection laws, such as:

• Accessing the data we hold about you
• Correcting inaccurate or incomplete information
• Requesting deletion of your data (“right to be forgotten”)
• Restricting or objecting to data processing

To exercise your rights, submit inquiries, or file complaints, please contact our Privacy Compliance Officer at:
📧 support@chillychic.com

We will respond to your request within a reasonable timeframe in accordance with applicable laws.

Thank you for trusting Chillychic.
We are committed to safeguarding your personal information and maintaining transparency in how we handle your data.