Returns & Refunds

🕒 Return Window

We accept returns within 30 days of receiving your order.

✅ Return Requirements

To qualify for a return, your item must:

• Be unused, unworn, and in its original condition.
• Have all original tags attached and come in the original packaging.
• Include proof of purchase (your order number).

Items that have been worn, damaged, altered, or returned without authorization will not be accepted.

📦 How to Start a Return

• Contact Us
  Email our customer support team at support@chillychic.com to request a return.
• Ship Your Return
  Use a trackable shipping service to send your package to the address below:
• Address: Room 908, 9th Floor, Zhenhua Times Plaza, 21 Heping Rd, Shenzhen, Guangdong 518109, China
• Note：Customers are responsible for return shipping costs.
  No restocking fee will be charged.
  Keep your shipping receipt for reference.

💰 Refunds

Once your returned item is received and inspected, we’ll notify you of the approval status.

• If approved, refunds are processed within 7 business days of receiving your return.
• The funds will be credited to your original payment method within 5 business days after processing.

💲 Refund Amount

• Orders without discounts or promotions will receive a full refund of the item price.
• Shipping and insurance fees are non-refundable.
• Orders purchased during sales or promotions may have adjusted refund amounts.

For detailed assistance, please contact our support team.

⚠️ Important Notes

• Unauthorized returns may not be accepted.
• We are not responsible for parcels lost or damaged during return shipping.
  Always use a trackable service and save your receipt.
• This policy applies only to purchases made directly from the Chillychic website.

📧 Need Help?

If you have any questions about returns or refunds, please contact us:
support@chillychic.com